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She also experiences unresponsiveness from customer assist. The player didn't respond to our thoughts, so we had to reject the criticism.
Request for files for the withdrawal stage, Despite the fact that this observe is present in other jobs I performed.
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The Complaints crew experienced prolonged the time frame for that player to reply, nevertheless the player failed to do this. Due to this fact, we were being struggling to continue Together with the investigation and had to reject the complaint.
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The player from Chile were awaiting the payout of her winnings well worth 7,three hundred,000 that she experienced requested for withdrawal on August 21. Even with obtaining waited further than the supplied 21-day timeline and obtaining been questioned to wait for an additional two days, her cash experienced even now not been remitted. After a prolonged procedure involving account blocks resulting from On line casino mistakes, requests to split the withdrawal into lesser quantities, and delays in processing, the participant opted to receive the remaining balance via Bitcoin.
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The participant from Chile asked for a withdrawal lower than two months ahead of publishing this grievance. The payment hasn’t been processed still. The participant afterwards confirmed which the withdrawal was processed efficiently, as a result we marked this complaint as settled.
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